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How 100cuciv Handles Your Personal Data

At 100cuciv, we are clear about what personal data we collect from you, why we collect it, and how long we keep it — because your account security…

Data collected only as neededTouch 'n Go & GrabPay transactions protectedYour right to access your dataRetention periods clearly statedContact us to request changes
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100cuciv How 100cuciv Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you need to exercise any of your data rights — whether that is accessing the information we hold, correcting an error, or requesting deletion — our privacy team is reachable through…

Email Privacy Request Send a written data request to our privacy team via email. Include your account reference so we can locate your records promptly and respond within the stated timeframe without asking for unnecessary follow-ups.
Live Chat Support Start a live chat session on 100cuciv and ask to be connected to the privacy desk. Our chat agents are available around the clock and can log your request directly into our data management system.
In-Account Help Centre Log into your account and navigate to the Help Centre, where a dedicated privacy request form lets you submit access, correction or deletion requests. All submissions are time-stamped and tracked through to resolution.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have structured our data practices around six concrete principles that govern everything from how cookies work on your browser to how long your withdrawal records are kept.

Data Collection Minimisation

We collect only what is strictly necessary: your account credentials, payment method references such as Touch 'n Go or FPX tokens, and session logs. No additional profiling data is gathered without your explicit consent and a clear stated purpose.

Cookie Controls

Our platform uses functional cookies to keep your session active and analytics cookies to understand page performance. You can adjust cookie preferences in your browser at any time; disabling analytics cookies does not affect your ability to log in or transact.

Account Security Measures

All data transmitted between your device and our servers is encrypted. Account access requires credential verification, and we flag login attempts from unrecognised devices so you are notified before any session proceeds on an unfamiliar connection.

Data Retention Periods

Transaction records — including GrabPay and Boost payment histories — are kept for the period required by applicable law. Account data is removed within 90 days of a verified account closure request, except where a legal hold applies.

Third-Party Data Sharing

We share data only with payment processors needed to clear your Touch 'n Go or FPX transactions, and with fraud-detection partners. Every third party we work with is contractually required to apply data protections no weaker than our own.

Your Right to Request Changes

You may request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion of records we are not legally required to retain. Submit requests via email or the in-account privacy form and we will respond within 14 days.

Your Privacy Questions, Addressed Directly

The questions below come from the kinds of concerns our account holders raise most often about data privacy. Each answer describes exactly what we do — no vague commitments, just the concrete steps we take to protect your information on 100cuciv.

We collect your name, email address, contact number and the payment method details you provide — such as your Touch 'n Go or FPX reference. We also log session and device data automatically to detect suspicious access attempts on your account.

No. We do not sell, rent or trade your personal data. The only parties we share data with are the payment processors needed to clear your GrabPay or Boost transactions, and fraud-prevention partners who are bound by the same data-protection standards we follow.

Submit a data access request via email or through the privacy form inside your account. Include your account reference number so we can locate your records quickly. We aim to deliver a full data summary within 14 business days of receiving your request.

Transaction records — including payment history for Touch 'n Go, FPX and other methods — are retained for the period required by Malaysian financial regulations. After a verified account closure, remaining personal data is deleted within 90 days unless a legal hold prevents it.

Yes. You can request deletion of any data we are not legally required to retain. Send the request to our privacy team by email or through the in-account Help Centre form. We will confirm receipt within two business days and process it within 14 days.

We use functional cookies to maintain your login session and analytics cookies to understand how pages are used. You can turn off analytics cookies in your browser settings at any time. Functional cookies are needed for the platform to operate and cannot be disabled without affecting your session.

The policy applies consistently to all account holders accessing 100cuciv where local law permits. Whether you are in Shah Alam, Melaka or elsewhere in Malaysia, the same data rights and protections described here apply to your account, subject to applicable local regulations.

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