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Terms, Rights and Policies at 100cuciv

100cuciv operates under a clear legal framework so you know exactly where you stand when you open an account — what we hold, how we use it, and…

Account TermsData & PrivacyCookie PolicyJurisdiction: MalaysiaContact & Requests

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What Our Legal Terms Actually Cover

100cuciv Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply from the moment you open an account and extend to every transaction, communication and session you conduct on 100cuciv. The legal framework governs how your account is created and verified, how deposits made through Touch 'n Go, GrabPay, Boost dan FPX are recorded

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and processed, and how withdrawal requests are authenticated against your identity. We retain transactional records as required by applicable law, and we do not share account data with third parties outside the scope described in our privacy policy. Where Malaysian law applies specific requirements — including
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age verification, anti-money-laundering checks and data residency — we comply with those obligations directly. You should read these terms before funding your account; continuing to use the platform constitutes acceptance of the current version.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data access requests or formal legal correspondence, reach our dedicated policy team through the channels below.

Legal Email Send formal requests — data access, account disputes, policy clarifications — to our legal inbox. We verify your identity first, then process the request within 14 days under Malaysian data law.

Live Chat Our support team is available around the clock for account-level queries. For matters requiring written records, they will escalate your case to the legal team and provide a reference number.

Postal Address Written correspondence accepted for formal legal notices. Address your letter to the 100cuciv Legal Department. Allow up to 21 days for a written response to postal submissions.

HOW WE PROTECT YOU

Data Handling, Security and Account Control

We hold your data only as long as required by law or as long as your account remains active.

Data You Provide

Name, contact details and identity documents are held in encrypted storage. We use these solely for account verification, fraud prevention and the legal obligations that apply in Malaysia. We do not sell this data.

Cookie Use

We place functional and analytical cookies to keep your session active and to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time without losing your account.

Account Security

Two-step login verification is available and strongly encouraged. Session tokens expire after inactivity. Any login from an unrecognised device triggers an email alert to your registered address immediately.

Data Retention Schedule

Transaction records are kept for seven years in line with Malaysian financial regulations. Account profile data is held while the account is open, then anonymised or deleted within 90 days of a verified closure request.

Your Right to Access

You may request a full export of the data we hold on your account at any time. Submit the request through our legal email channel with identity verification; we will respond with a structured data file within 14 days.

Requesting Corrections

If any personal detail we hold is inaccurate — name spelling, contact email, address — contact our legal team with supporting documentation and we will update the record within five business days of verification.

Common Questions About Our Legal Terms

These answers cover the account rights, data practices and contact procedures that Malaysian account holders ask about most. If your question is not here, our legal team is reachable by email or live chat.

Yes. All accounts accessed from Malaysia are subject to these terms. Access is available where local law permits, and you are responsible for confirming that using the platform complies with the laws in your specific location.

Send a data access request to our legal email address with a copy of your identity document. We will verify your identity within two business days and return a structured data export within 14 days of verification.

Yes. Submit a deletion request through our legal email or live chat. We will close the account, anonymise transaction records older than our seven-year retention window, and confirm full deletion in writing once the process is complete.

We store only the minimum payment reference needed for reconciliation and fraud checks. Full card or wallet credentials are not held on our servers; they are processed directly through the payment provider under their own security standards.

Contact our legal team by email with your account reference and a description of the dispute. We will open a formal case, issue a reference number within one business day, and aim to resolve financial disputes within 10 business days.

We update our terms when regulation or platform policy changes. We notify you by email to your registered address at least 14 days before major changes take effect. Continuing to use the platform after that date constitutes acceptance of the updated terms.

Send formal legal notices to our postal address marked for the 100cuciv Legal Department, or use our dedicated legal email. Both channels are monitored by our compliance team and acknowledged within one business day.

Terms, Rights and Policies at 100cuciv

How to Reach Us on Legal Matters

Data Handling, Security and Account Control

Data You Provide

Cookie Use

Account Security

Data Retention Schedule

Your Right to Access

Requesting Corrections

Common Questions About Our Legal Terms

01 Do these legal terms apply to all accounts in Malaysia?

02 How do I request a copy of all the data 100cuciv holds on me?

03 Can I ask 100cuciv to delete my account and personal data?

04 Are my payment details — including Touch 'n Go and GrabPay — stored after a transaction?

05 What happens if there is a dispute about my account or a transaction?

06 How often do your legal terms change, and how will I know?

07 Who do I contact for legal notices or formal correspondence?

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